Shipping Policy

Last Updated: September 7, 2026

At LKS Wala, we take reasonable care to process and prepare your orders properly before handing them over to our shipping/courier partner.

1. Order Processing

Once your order is successfully placed and payment is confirmed, LKS Wala generally takes 2–3 working days to prepare your order for shipping.

During this time, your order is processed, checked, packed, and prepared for dispatch.

2. Shipping & Dispatch

After the order has been prepared, LKS Wala hands the shipment over to the applicable shipping/courier partner.

The shipping process begins once the shipment is handed over to the courier company.

3. Shipping Charges

Any applicable shipping charges will be displayed during checkout before you place the order.

Shipping charges may vary depending on factors such as delivery location, package weight, dimensions, or other applicable shipping conditions.

4. Tracking Information

Once your order has been shipped and tracking information is available, tracking details may be provided through your LKS Wala account or the available communication method.

Tracking information may take some time to become active after the shipment is handed over to the courier partner.

5. Courier Delays

LKS Wala aims to prepare and hand over orders within the stated 2–3 working days processing period.

However, after the shipment has been handed over to the shipping/courier partner, the actual movement and delivery of the shipment are handled by the respective courier company.

LKS Wala cannot guarantee a specific delivery date or be responsible for delays caused by the courier partner or circumstances beyond our reasonable control.

Such circumstances may include:

• Courier operational delays
• Transportation delays
• Severe weather conditions
• Natural disasters
• Public holidays
• Transportation disruptions
• Government restrictions
• Technical or operational issues
• Other unforeseen circumstances

Where possible, LKS Wala will provide reasonable assistance regarding shipment tracking or courier-related issues.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order, including:

• Full Name
• Complete Delivery Address
• City
• State
• PIN Code
• Valid Mobile Number

LKS Wala will not be responsible for shipping issues caused by incorrect or incomplete information provided by the customer, subject to applicable law.

7. Service Availability

Shipping is subject to the availability and service coverage of our shipping/courier partners. Certain locations may not be serviceable.

8. Contact Us

For shipping-related questions, please contact us:

LKS Wala
Email: lkswala.bikaner@gmail.com
Business Address: Office Number 03, Marudhar Nagar, Bikaner-334001, Rajasthan, India

Return & Refund Policy

Last Updated: September 7, 2026

At LKS Wala, we make reasonable efforts to ensure that the correct product is checked, packed, and dispatched for every order. If you receive a wrong, damaged, or defective product due to an issue attributable to LKS Wala, you may request a return or applicable resolution in accordance with this policy.

1. Eligibility for Return

A return request may be considered only where the issue is attributable to LKS Wala.

Eligible situations may include:

• You ordered Size 7 shoes but received Size 9 shoes.
• You ordered a Medium (M) T-shirt but received Large (L).
• You received a different product from the product ordered.
• The product arrives damaged or defective, subject to verification.

The issue must be reported within the return period specified below.

2. Return Request Period

A return request must be submitted within exactly 3 days from the date the order is received by the customer.

Requests submitted after this 3-day period may not be accepted.

Customers are therefore advised to inspect their order promptly after delivery and report any eligible issue without unnecessary delay.

3. Incorrect Product or Size Sent by LKS Wala

If LKS Wala sends a product or size different from what was ordered, the customer may contact us within the applicable 3-day return period.

For example:

Ordered: Shoes – Size 7
Received: Shoes – Size 9

or

Ordered: T-shirt – Size M
Received: T-shirt – Size L

Such cases may qualify for a return after verification.

4. Customer-Selected Wrong Size or Product

A return or refund will generally not be accepted where the customer selected the wrong product, size, colour, specification, or variant while placing the order.

For example:

• Customer ordered Size 9 but actually required Size 7.
• Customer selected the wrong T-shirt size.
• Customer ordered the wrong product by mistake.
• Customer changed their mind after placing the order.

Customers are responsible for checking the product details, size, variant, and other selections before completing the order.

5. Damaged or Defective Products

If a product is received damaged or defective, the customer must report the issue within 3 days of receiving the order.

The customer may be required to provide clear photographs, videos, or other reasonable evidence showing the condition of the product and the issue being reported.

LKS Wala may verify the claim before approving a return, replacement, refund, or other resolution.

6. Evidence and Verification

To investigate a return request, LKS Wala may request:

• Order number
• Photographs of the received product
• Photographs of the packaging
• Photographs showing the issue
• Video or other supporting evidence, where reasonably required
• Other information necessary to verify the claim

An unboxing video is not by itself a mandatory condition for submitting a claim. However, LKS Wala may request reasonable evidence to verify the reported issue.

7. Return Approval

Submitting a return request does not automatically mean that the return has been approved.

LKS Wala will review the complaint and available evidence before approving or rejecting the request.

If the claim is verified as an eligible issue attributable to LKS Wala, an appropriate resolution may be provided in accordance with this policy.

8. Refund Eligibility

A refund may be considered where the issue is attributable to LKS Wala and the claim is verified as eligible.

Examples include:

• Wrong product sent by LKS Wala.
• Wrong size sent by LKS Wala.
• Eligible damaged or defective product.
• Another verified issue attributable to LKS Wala.

A refund is not generally available for change of mind, personal preference, or an incorrect selection made by the customer.

9. Refund Processing

Once an eligible refund is approved, the refund will be processed through the applicable payment/refund process.

The actual time taken for the funds to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other financial service provider.

LKS Wala does not control the processing time of third-party financial institutions.

10. Return of Products

Where a return is approved, the customer may be required to return the product according to the instructions provided by LKS Wala.

The returned product may be inspected to verify the reported issue and its condition.

Customers should not send a product back without first receiving return instructions or approval from LKS Wala.

11. Product Condition for Approved Returns

Where applicable, the product should be returned in a condition that allows LKS Wala to reasonably verify the claim.

Customers should retain:

• Original product
• Original packaging, where available
• Tags, accessories, or other items supplied with the product

LKS Wala may consider the condition of the returned product when evaluating the claim, subject to applicable consumer rights.

12. Claims That May Be Rejected

A return or refund request may be rejected where verification establishes that:

• The customer selected the wrong size or product.
• The customer changed their mind.
• The request was submitted after the 3-day return period.
• The claimed issue cannot be verified.
• The product was damaged after delivery due to customer handling or use.
• The claim contains false, misleading, or materially incomplete information.
• The product does not match the circumstances described in the claim.

Nothing in this section limits any rights that cannot legally be excluded under applicable law.

13. Fraudulent or Abusive Claims

LKS Wala takes fraudulent and abusive return or refund claims seriously.

Providing false information, manipulating products, intentionally causing damage, submitting repeated false claims, or otherwise attempting to misuse the return/refund process may result in rejection of the claim and appropriate action, subject to applicable law.

14. Exchanges or Replacement

Where an eligible issue is verified, LKS Wala may provide a replacement or another appropriate resolution depending on product availability and the circumstances of the case.

If a suitable replacement is not available, an applicable refund or alternative resolution may be considered.

15. Contact for Return or Refund Requests

For an eligible return or refund request, contact us at:

LKS Wala
Office Number 03, Marudhar Nagar,
Bikaner-334001, Rajasthan, India

Email: lkswala.bikaner@gmail.com

Please mention your Order Number and clearly explain the issue in your email.

16. Changes to This Policy

LKS Wala may update this Return & Refund Policy from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.

17. Applicable Law

This policy is subject to applicable laws and regulations of India.

Nothing in this policy is intended to remove or restrict any consumer right that cannot legally be excluded or restricted under applicable law.

Important: Customers should inspect their order promptly after delivery and contact LKS Wala within 3 days of receiving the order if they believe they have received a wrong, damaged, or defective product.

Privacy Policy

Last Updated: 07 september 2026

LKS Wala (“LKS Wala”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect, and share information when you visit, use, or make a purchase through the LKS Wala website.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following information when you create an account, place an order, contact us, or use our website:

Personal Information

• Full name
• Mobile number
• Email address
• Billing address
• Shipping/delivery address
• Account information
• Order and purchase history

Transaction Information

We may receive information related to your payment transaction, such as transaction ID, payment status, payment method, and order amount.

Payment credentials such as card details, UPI PIN, passwords, or other sensitive payment credentials are generally processed by the relevant payment service provider and are not intended to be stored by LKS Wala.

Technical Information

When you use our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Website usage information
• Pages visited
• Date and time of website access
• Cookies and similar technologies

2. How We Use Your Information

We may use your information for the following purposes:

• To create and manage your account
• To process and fulfil your orders
• To verify and confirm orders
• To arrange product delivery
• To provide order tracking information
• To process returns, refunds, and cancellations
• To respond to customer support requests
• To communicate with you about your orders
• To prevent fraud, unauthorized transactions, and misuse
• To improve our website, products, and services
• To maintain website security
• To comply with applicable legal and regulatory requirements

3. How We Share Your Information

We may share necessary information with trusted third-party service providers when required to provide our services.

These may include:

• Payment gateway and payment service providers
• Courier and shipping partners
• Website hosting and technical service providers
• Customer support/service providers
• Analytics or website security service providers
• Government authorities or law-enforcement agencies where legally required

We only share information that is reasonably necessary for the relevant purpose.

We do not sell your personal information to third parties as a business practice.

4. Payment Information

Payments made through our website may be processed by third-party payment gateways or payment service providers.

Your payment information may be subject to the privacy policy and terms of the relevant payment provider.

LKS Wala does not request or require customers to share sensitive payment credentials such as UPI PIN, card PIN, CVV, or account passwords through email, WhatsApp, phone calls, or customer support.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember certain preferences
• Improve user experience
• Understand website usage
• Improve website performance and security

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Order and Delivery Information

To fulfil an order, we may need to provide relevant customer information, such as name, mobile number, and delivery address, to our shipping or courier partners.

This information is used for delivery and related service purposes.

7. Marketing Communications

If you have provided appropriate consent or where otherwise permitted by applicable law, we may contact you regarding offers, promotions, products, or services.

You may request to stop receiving promotional communications by following the available unsubscribe instructions or contacting us.

Transactional communications related to your orders, payments, delivery, security, or account may still be sent when necessary.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

9. Data Retention

We may retain your personal information for as long as reasonably necessary to:

• Provide our services
• Maintain business and transaction records
• Handle customer support
• Resolve disputes
• Prevent fraud
• Comply with applicable legal, tax, accounting, and regulatory requirements

When information is no longer required, it may be deleted or anonymized where reasonably practicable.

10. Third-Party Services and Links

Our website may use or provide access to third-party services, websites, payment providers, shipping services, or other platforms.

Third-party services may have their own privacy policies and terms. LKS Wala is not responsible for the privacy practices of third-party websites or services that we do not control.

Customers should review the privacy policies of relevant third-party providers where appropriate.

11. Account Information

If you have an account with LKS Wala, you are responsible for keeping your account information and login credentials secure.

You should immediately contact us if you believe that your account has been accessed without authorization.

12. Children’s Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If we become aware that personal information has been collected in violation of applicable legal requirements, we will take reasonable steps to address the situation.

13. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Withdraw consent where processing is based on consent
• Raise a privacy-related complaint

To exercise an applicable right, you may contact us using the details provided below.

14. Fraud Prevention and Security

We may use customer and transaction information to detect, investigate, and prevent:

• Fraudulent transactions
• Fake orders
• Unauthorized account activity
• False return or refund claims
• Abuse of website features
• Other unauthorized or unlawful activities

Where necessary, relevant information may be shared with payment providers, service providers, or authorities as permitted or required by law.

15. Changes to This Privacy Policy

LKS Wala may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage customers to review this page periodically.

16. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

LKS Wala
Email: lkswala.bikaner@gmail.com
Phone/WhatsApp: Pending
Business Address: Office Number 03 Marudhar Nagar, Bikaner-334001 Rajasthan, India

We will make reasonable efforts to review and respond to privacy-related requests and complaints within an appropriate timeframe.

Terms & Conditions

Last Updated: September 7, 2026

Welcome to LKS Wala. These Terms & Conditions govern your access to and use of the LKS Wala website, products, services, and related features.

By accessing, browsing, creating an account, or placing an order through our website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website or place an order.

1. About LKS Wala

LKS Wala is an e-commerce business operating from:

Office Number 03, Marudhar Nagar,
Bikaner-334001, Rajasthan, India

Email: lkswala.bikaner@gmail.com

2. Eligibility to Use the Website

You must provide accurate and complete information when using our website or placing an order.

By using the website, you confirm that:

• The information provided by you is accurate and up to date.
• You will not use the website for any unlawful or fraudulent purpose.
• You will not misuse, interfere with, or attempt to gain unauthorized access to the website or its systems.
• You are legally capable of entering into a transaction under applicable law.

3. Account Registration

Certain website features may require you to create an account.

You are responsible for:

• Providing correct account information.
• Keeping your login credentials secure.
• All activities carried out through your account.
• Updating your information whenever necessary.

If we reasonably believe that an account is being misused, involved in fraudulent activity, or violates these Terms, we may restrict, suspend, or terminate access, subject to applicable law.

4. Product Information

We make reasonable efforts to display product information accurately, including:

• Product name
• Images
• Description
• Size or specifications
• Colour
• Price
• Availability

However, actual product appearance may vary slightly due to screen settings, lighting, photography, manufacturing variations, or other factors.

Product images are provided for representation and should not be treated as a guarantee of exact colour, texture, or appearance.

5. Product Availability

All products are subject to availability.

A product being displayed on the website does not guarantee that it will remain available until an order is successfully confirmed.

If a product becomes unavailable after an order is placed, LKS Wala may cancel the affected order and, where payment has already been received, process the applicable refund.

6. Prices and Taxes

Product prices displayed on the website are subject to change without prior notice.

The applicable price and charges shown at the time of checkout will generally apply to the order, subject to any technical, pricing, or other genuine error.

Where applicable, taxes and other charges will be displayed or included as required by law.

7. Placing an Order

When you place an order, you are making a request to purchase the selected products.

An order will be considered accepted only after it has been successfully confirmed by LKS Wala.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving:

• Product unavailability
• Pricing or technical errors
• Payment problems
• Incorrect or incomplete customer information
• Suspected fraudulent or abusive activity
• Delivery/service limitations
• Duplicate or unusually large orders
• Other legitimate operational reasons

8. Customer Information

Customers must provide accurate information when placing an order, including:

• Full name
• Complete delivery address
• City
• State
• PIN/Postal Code
• Mobile number
• Email address, where required

LKS Wala will not be responsible for problems caused by incorrect, incomplete, or outdated information provided by the customer, subject to applicable law.

9. Payment

Customers must complete payment using the payment methods made available on the website at checkout.

An order may not be processed until successful payment confirmation is received, where prepaid payment is required.

If a payment is unsuccessful, the order may remain unconfirmed.

In case of an accidental duplicate payment or payment-related issue, the customer should contact LKS Wala with the relevant transaction details so the matter can be verified and handled appropriately.

10. Shipping

Orders are generally processed and prepared for dispatch within 2–3 working days after successful order/payment confirmation, subject to operational circumstances.

Once an order has been handed over to the applicable courier or shipping partner, transportation and delivery are handled by that shipping provider.

LKS Wala does not guarantee a specific delivery date or delivery timeframe because courier delays, weather conditions, transportation issues, holidays, service restrictions, technical problems, or other circumstances may affect delivery.

Shipping charges, where applicable, will be shown at checkout.

11. Cancellation

Customers may request cancellation by emailing lkswala.bikaner@gmail.com within 24 hours of placing the order.

Cancellation requests received after 24 hours may not be accepted.

Even when a cancellation request is made within 24 hours, cancellation may not be possible if the order has already entered processing, packing, fulfilment, or dispatch.

If an eligible cancellation is accepted and payment has already been received, the applicable refund will be processed according to the Payment and Refund policies.

12. Returns and Refunds

Returns and refunds are subject to the LKS Wala Return & Refund Policy.

Returns are generally considered only where the issue is attributable to LKS Wala, such as:

• A different size being sent from the size ordered.
• A different product being sent from the product ordered.
• A product arriving damaged or defective, where applicable.

A customer-selected incorrect size, product, colour, or specification does not automatically qualify for a return or refund.

Eligible return requests must be submitted within 3 days of receiving the order, subject to the conditions and verification requirements stated in the Return & Refund Policy.

13. Prohibited Activities

You must not use the website to:

• Commit or attempt fraud.
• Provide false or misleading information.
• Place orders using unauthorized payment methods.
• Abuse return, refund, or cancellation procedures.
• Submit false damage, defect, or wrong-product claims.
• Attempt to manipulate prices, promotions, discounts, or website functionality.
• Interfere with website security or operation.
• Access restricted areas without authorization.
• Copy, reproduce, distribute, or misuse website content without permission.
• Use automated systems or methods to interfere with the website without authorization.
• Engage in any activity that violates applicable law.

LKS Wala may investigate suspected misuse and take appropriate action, including cancellation, restriction, suspension, or termination of access, subject to applicable law.

14. Fraud and Abuse Prevention

To protect customers and LKS Wala, orders and transactions may be subject to verification.

We may review information relating to orders, payments, delivery details, return requests, refund requests, and other transaction information where reasonably necessary for fraud prevention, security, dispute resolution, and compliance.

Where fraudulent or abusive activity is reasonably suspected, LKS Wala may take appropriate action in accordance with applicable law.

15. Intellectual Property

All website content, including but not limited to:

• Logos
• Brand names
• Product images
• Graphics
• Text
• Website design
• Layout
• Icons
• Original marketing content

is owned by or licensed to LKS Wala, unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit such content without prior written permission.

16. Third-Party Services

The website may use third-party services such as payment gateways, courier/shipping providers, analytics services, hosting providers, or other service providers.

Use of such third-party services may be subject to their own terms and privacy policies.

LKS Wala is not responsible for independent failures or actions of third-party service providers beyond its reasonable control.

17. Website Availability

We aim to keep the website available and functional, but continuous or uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable because of:

• Maintenance
• Technical issues
• Server problems
• Security incidents
• Updates
• Third-party service failures
• Events beyond our reasonable control

18. Limitation of Liability

To the extent permitted by applicable law, LKS Wala will not be responsible for losses arising from circumstances beyond its reasonable control, including courier delays, third-party service failures, technical interruptions, or incorrect information supplied by the customer.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

19. Changes to These Terms

LKS Wala may update or modify these Terms & Conditions from time to time.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

20. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute shall be subject to the jurisdiction of the competent courts and authorities as applicable under law.

21. Contact Us

For questions, complaints, order-related concerns, or clarification regarding these Terms & Conditions, please contact:

LKS Wala
Office Number 03, Marudhar Nagar,
Bikaner-334001, Rajasthan, India

Email: lkswala.bikaner@gmail.com

By using the LKS Wala website or placing an order, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them, subject to applicable law.

Contact Us / Grievance Policy

Last Updated: September 7, 2026

LKS Wala is committed to providing customers with a reliable shopping experience and appropriate support for questions, complaints, order-related concerns, and grievances.

This policy explains how customers can contact LKS Wala and submit a grievance for review.

1. Contact Information

LKS Wala

Business Address:
Office Number 03, Marudhar Nagar,
Bikaner-334001, Rajasthan, India

Email:
lkswala.bikaner@gmail.com

Customers may contact us through the above email address for customer support, complaints, grievances, and other business-related queries.

2. Types of Queries We Handle

Customers may contact LKS Wala regarding:

• Order-related questions
• Order status or shipping-related concerns
• Wrong product received
• Wrong size received
• Damaged or defective product concerns
• Return or refund-related queries
• Cancellation requests
• Payment-related issues
• Duplicate payment concerns
• Account-related issues
• Website-related problems
• Product-related questions
• Complaints regarding our services
• Other genuine customer grievances

3. How to Submit a Grievance

For faster investigation, customers should provide sufficient information when submitting a complaint or grievance.

Where applicable, please include:

• Customer name
• Order number
• Registered email address
• Mobile number associated with the order
• Date of order
• Details of the issue or complaint
• Relevant photographs, screenshots, or other supporting evidence

Providing complete and accurate information helps LKS Wala verify the issue and respond appropriately.

4. Order-Related Complaints

For complaints involving a specific order, customers should provide the relevant order number.

Depending on the nature of the complaint, LKS Wala may verify:

• Order details
• Product ordered
• Product dispatched
• Delivery information
• Payment information
• Customer-provided evidence
• Other relevant transaction information

This verification process helps prevent incorrect claims, misuse, and fraudulent requests.

5. Return, Refund and Cancellation Complaints

Return, refund, and cancellation requests are handled according to the applicable LKS Wala policies.

Customers should follow the relevant deadlines and conditions specified in those policies.

In particular:

• Cancellation requests must be submitted within the applicable cancellation period.
• Eligible return requests must be submitted within the applicable return period.
• A customer-selected wrong size or wrong product does not automatically qualify for a return or refund.
• Claims may be subject to verification.

Submitting a grievance does not automatically guarantee approval of a return, refund, or cancellation.

6. Verification and Supporting Evidence

LKS Wala may request reasonable supporting information or evidence where necessary to investigate a complaint.

This may include photographs, screenshots, order information, payment references, or other relevant information.

LKS Wala reserves the right to verify a claim before approving any replacement, return, refund, cancellation, or other resolution, subject to applicable law.

7. False or Abusive Complaints

Customers must not submit false, misleading, fraudulent, or intentionally inaccurate complaints or claims.

Misuse of return, refund, cancellation, payment dispute, or grievance procedures may result in appropriate action, including rejection of the claim, restriction of services, cancellation of orders, or account restrictions, subject to applicable law.

Nothing in this section limits any rights available to consumers under applicable law.

8. Grievance Review

LKS Wala will review genuine grievances based on the information and evidence available.

The resolution may depend on:

• Nature of the complaint
• Order and transaction records
• Product condition
• Supporting evidence
• Applicable LKS Wala policies
• Circumstances of the particular case
• Applicable law

Where appropriate, LKS Wala may provide clarification, correction, replacement, refund, or another suitable resolution.

9. Response and Resolution

LKS Wala aims to review customer complaints and respond within a reasonable period.

The time required may vary depending on the complexity of the issue, the need for verification, involvement of a courier or payment provider, or other circumstances beyond LKS Wala’s immediate control.

Customers may be asked for additional information if the initial complaint does not contain enough details to investigate the matter.

10. Escalation

If a customer believes that their genuine grievance has not been appropriately addressed, they may reply to the existing support communication or send a further email to:

lkswala.bikaner@gmail.com

The customer should mention the previous complaint or order number so that the matter can be reviewed efficiently.

11. Third-Party Issues

Some complaints may involve third-party service providers, such as:

• Payment gateways
• Banks
• Courier or shipping companies
• Technology or hosting providers

LKS Wala will provide reasonable assistance where possible, but matters controlled exclusively by a third-party provider may require resolution through that provider as well.

12. Privacy of Complaints

Information submitted during a complaint or grievance may be used to:

• Verify the complaint
• Investigate the issue
• Process the order or transaction
• Prevent fraud and misuse
• Communicate with the customer
• Resolve disputes
• Comply with applicable legal requirements

Personal information will be handled in accordance with the LKS Wala Privacy Policy and applicable law.

13. Changes to This Policy

LKS Wala may update this Contact Us / Grievance Policy from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.

14. Contact Details

For customer support, complaints, or grievances:

LKS Wala
Office Number 03, Marudhar Nagar,
Bikaner-334001, Rajasthan, India

Email: lkswala.bikaner@gmail.com

We encourage customers to contact us directly so that genuine concerns can be reviewed and addressed appropriately.